Automatic Toner Replenishment

Automatic Toner Replenishment (ATR) is an optional just-in-time supplies (TONER) delivery mechanism contractually available in conjunction with our Managed Print Services (MPS).This service utilises remote monitoring software to report current supplies status levels to a central database monitored by Reliant Office Systems.

ATR triggers are set using both of the following processes:

1. Printing history = days remaining

2. Percentage of supplies left in the cartridge = percentage (%) remaining ATR uses both processes to determine when supplies are ordered. A service request for supplies is initiated by our back-end system when either process (days remaining or % remaining) triggers.

Reliant has set ATR default
triggers at: 

• Up to 12 days remaining; or
• Less than 5% supplies remaining Sometimes, end-users indicate the need for a change to the ATR trigger. Special requests for making changes can be considered by device, by location, or
organisation-wide. Change Requests can be submitted by HP personnel through the MPS Help Desk with a request for ATR review. Upon review, the ATR team will implement the change after reviewing past ATR performance and can validate the need to change the process or trigger.

Reliant has set ATR default triggers at: 

There are some legacy devices (generally older than 2005) that cannot accurately report data through a data collection agent. The technology in the Management Information Base (MIB) of these devices is not intelligent enough to respond to the requests being sent by monitoring software. Example: The HP LaserJet 4000 series will report data; however the data is not reliable for supplies replenishment. This device only reports 100%, 50%, or 0% remaining. There may also be instances with newer devices where cartridges have problems reporting current supplies levels and may be excluded from ATR. Example: The HP LaserJet Pro 8XXX series can sometimes be included in an MPS program, but cannot report supplies levels via a data collection agent. Therefore, ATR cannot be utilised.

2. The ATR trigger looks for certain conditions before triggering (default is 12 days or 5% supply remaining).

ATR must verify two things prior to triggering a supplies shipment. First, open service tickets cannot have been opened within the last 10 days. Second, backup supplies cannot have been ordered within the last 21 days. If both of these scenarios are true, ATR will trigger. Additionally, when the supplies level falls below the minimum threshold and if HP has previously shipped supplies that have not yet been installed in the device, a new order for supplies would not be triggered. Therefore, it is important that supplies are used in the device for which they are ordered.

3. Devices must be compatible with an approved data collection agent to report accurately

There are some legacy devices (generally older than 2005) that cannot accurately report data through a data collection agent. The technology in the Management Information Base (MIB) of these devices is not intelligent enough to respond to the requests being sent by monitoring software.

4.Unexpected large print jobs may cause outage

There are some legacy devices (generally older than 2005) that cannot accurately report data through a data collection agent. The technology in the Management Information Base (MIB) of these devices is not intelligent enough to respond to the requests being sent by monitoring software.

6. When relying on the days remaining ATR process, a data collection agent must be functional and reporting supply/meter data for 30 days to the central database in order to be reliable

End-users are encouraged to check whether supplies requests have been made prior to submitting an order for the first 3–4 weeks of service until the algorithm has enough historical data to trigger a supplies request.

7. Worried about supplies running out? Submit a request!

ATR is not a perfect system. If a low alert has you worried, you always have an option to place a request for supplies. When you do, the ATR algorithm simply starts over. Conversely, a low alert may be initiated long before supplies levels are really low enough to warrant replacement. Some devices trigger a low alert when there is as much as 25% remaining in the cartridge. In this scenario, the low alert would be visible for many days before a change would be required.

FOR MORE INFORMATION

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1. ATR service is an optional service, contractually agreed upon by both parties, and should not be relied upon solely for supplies replenishment needs. However, many of our clients choose to use it as a backup mechanism to augment end-user requests. As with any technology system, there are instances that result in service interruption, such as system outages, employee interactions, database calculation failures, or technology process issues. However, as a backup option, working in conjunction with standard ROS MPS, ATR is very effective to increase device uptime and contribute to employee productivity.

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