RELIANT'S HELP FAQ

Below you will find our most frequently asked questions and answers. If you have questions not listed in the FAQ, please submit a help ticket or chat with us.

Frequently asked questions

General Info

We recently recieved a new Sharp MFP. Where can I find the user manual?


If you wish to view the User's Manual on your PC, download it from the machine. For more information, consult a network administrator.




How can I reset my MFP?


Please call your our service department at 800-521-4795 for instructions.




What happens if I need additional training?


When your have questions or need additional training, the My Sharp™ website is available 24/7 to provide you with the answers you need to be more productive. The My Sharp website features helpful demonstrations about using the scan, copy, print and fax capabilities found on your specific Sharp products, as well as using related software solutions and ordering replacement supplies. This is a free service, ask your sales representative for more infomration at 800-521-4795




What is a Multifunction Peripheral (MFP)?


Sharp MFPs are multifunction printers capable of printing, faxing, copying, and scanning documents. Although typically found in office environments, Sharp offers a line of smaller and less expensive MFPs tailored for the home office or small business environments. And, given the cost of supplies for an MFP versus ink-jet printers, a Sharp MFP can be a more economical solution, even for a smaller home office.




How do I find the IP Address of my Sharp MFP?


On the front panel of a Sharp MFP, press the 'System Settings' button, then select the 'List Print' option. From the List Print option, select 'Printer Test Page' and then print the 'NIC Page'. The MFP's IP Address will be printed on this page.




Where can I download Drivers, Software, Manuals & Brochures?


Right on our website here.




What's your mailing address?


P.O Box 505 Willingboro, NJ 08046




What are your business hours?


Monday – Friday, 8:30am – 5pm E.S.T.




I need to move my machine, can I do it myself?


Large MFPs and Printers are not designed to be moved around easily. Moving one of these machines without damaging it or the walls & floors around it takes some advanced expertise. We do not recommend moving your equipment without our assistance as it may cause damage and void its warranty if it has one. Please contact us about moving your device at 800-521-4795.





Sharpdesk Mobile

Does my Sharp MFP support Airprint?


Yes! Airprint™ permits printing of Web pages, photos, email and more with AirPrint-enabled Sharp devices. There is no set up required, quickly print what you want, where you want it! AirPrint is Apple's printing technology that provides instant printing capabilities for iOS and OS X devices. Select Sharp MFPs and printers have built-in AirPrint technology enabling users to print from their iPad®, iPhone® and iPod® touch mobile digital devices or Mac® computers without requiring a print driver. Additionally, the Advanced and Essential series color workgroup document systems are now AirPrint-certified and supports scan and fax functionalities from OS X devices. Supported Sharp Models:MX-2640N,MX-3140N,MX-3640N,MX-4140N,MX-5140N MX-5141N,MX-3050N,MX-3070N,MX-3550N,MX-3570N,MX-4050N,MX-4070N, MX-5050N,MX-5070N,MX-6050N,MX-6070N




I can't start Sharpdesk Mobile on iPhone®/iPad®.


Sharpdesk Mobile requires iOS version 4.3 or higher to work. Please update the iOS version on your iPhone/iPad and try again.




Does my Sharp MFP support Android?


Yes! Hassle-free Printing Connect to a Wi-Fi network, select a document, preview and print directly to a supported Sharp MFP from an iPhone®, iPad®, Android™Smartphone or Tablet. Supported Sharp Models: MX-2640N,MX-3140N, MX-3640N,MX-4140N, MX-5140NMX-5141N, MX-3050N,MX-3070N, MX-3550N,MX-3570N, MX-4050N,MX-4070N, MX-5050N,MX-5070N, MX-6050N,MX-6070N Sharpdesk Mobile Data Sheet





Print Issues

Can I print from a smart phone or tablet?


Yes, it is possible to print from a smartphone or tablet device. There are a variety of ways to do this. Please call our support team at 800-521-4795.





Supplies

Do you offer delivery for the supplies?


Yes. We offer free supply delivery across the Delaware Valley via UPS and Fedex carriers only. 1-2 day max delivery time.





Service

What brands do you sell?


We service Sharp MFPs, HP LaserJe, Destroyit & Intimus Shredders and more. Please visit our online store for a complete list.




Can I submit a meter reading online?


Yes. Submit your meters right now.




What is a maintenance plan?


Reliant Office Systems offers a few options for maintenance coverage. Depending on the maintenance contract you purchase, maintenance, repairs, parts, and in some cases toner supplies are covered when you need them for a low monthly payment. For more information on our maintenance plans, please call 800.521.4795 or submit an online request today.




My copier shows a maintenance code, can I still use the machine?


Depending on the maintenance code, it may still be possible to use the machine. Some codes are simply a warning that routine maintenance is due. These codes will not prevent you from using the machine but you should contact our service department to schedule maintenance at 800-521-4795. You may need to press the “OK” button to bypass the error and continue using it. In some cases, you may not be able to use certain functions until the maintenance has been performed. Request a service call today.




My machine shows a trouble code can I clear it?


If your machine displays a trouble code you should first try to power it down and turn it back on. If the problem persists after restarting, please contact our service department for assistance at 800-521-4795 or Request a Service Call Online




I have black lines on my copies, what should I do?


If you’re experiencing lines on your copies, the solution may be as simple as cleaning the glass! First you will want to clean the large sheet of glass. You can do this with glass cleaner or rubbing alcohol. Next you should clean the thin strip of glass located to the left of the larger sheet of glass. This can also be done with glass cleaner or rubbing alcohol but some models have a built-in cleaning tool for this purpose. If your machine has a built-in cleaning tool, it will be located under the lid on the right-hand side. Simply snap it out of place, clean and snap back into place. If you are still experiencing lines after completing these steps, please contact our service department at 800-521-4795 or Request a Service Call online.




There are lines on my prints, what should you do?


If there are lines appearing on your prints (when printing from your computer, not making copies right from the glass), a technician will need to repair the machine. Please contact our service department at 800-521-4795 or Request a Service Call online.




How do I get a copy count?


Sharp Copiers with New Touchscreen:
Hold down the home button located to the right of the screen. Another window will pop up which will display your copy counts as well as the exact percentages of your remaining toner. Sharp Copiers with Old Touchscreen:
On the home screen, hold down the Copy button in the top left-hand corner. Another window will pop up which will display your copy count as well as the exact percentages of your remaining toner.




How do I check my toner levels?


Sharp Copiers with New Touchscreen:
On the home screen, press the downward arrow button located to the left of the job status button.Another window will pop up on your screen; make sure that the toner remaining tab is selected.
Or Hold down the home button located to the right of the screen. Another window will pop up which will display your copy counts as well as the exact percentages of your remaining toner. Sharp Copiers with Old Touchscreen:
On the home screen, hold down the Copy button in the top left-hand corner. Another window will pop up which will display your copy count as well as the exact percentages of your remaining toner. Or Press the Job Status button located to the right of the main screen. Another window will pop up which will display a visual of how much toner is remaining.





Product & Sales

What products do you sell?


We are partnered with many quality brands including Sharp,Destroyit and Intimus shredders plus many more.




I have a small business, do you have affordable solutions?


Yes. We offer a range of products that have a range of applications from home offices to large organizations. The key is to get the equipment in place that best suits your needs. We offer HP LaserJet and Samsung Printers which are a very affordable option for small businesses. We also offer leasing options on all of our equipment, making it more affordable for most businesses with a monthly payment.




Do you have finance options?


Yes, we have partnered with some local and national leasing companies such as Marlin Leasing, Leaf and most recent Great America Financial Services.





Billing

What information do I need when paying an invoice?


Please include your Invoice Number and Customer Number.




Do you accept payments over the phone?


Yes. If you would like to pay over the phone, please call our Accounts Receivable department at 800-521-4795.




Do you accept payments online?


Yes. If you would like to pay online please visit our website.




What credit cards do you accept?


American Express, Discover Card, Master Card & Visa





© 2019 Created by Reliant Office Systems | Willingboro, New Jersey 08046 | info@reliantoffice.com | 800-521-4795Privacy Policy | Terms and Conditions